CoronaVirus COVID-19 Important Information
As of 17/3/2020 we have had to make the difficult decision to change how we look after our patients to be able to remain open during this unprecedented time. Our priority is to keep our doctors and staff healthy enough to look after all our patients while still offering a service to those acutely unwell.
Our problem is that based on what has happened in many parts of the world, if even one COVID-19 patient infects our doctors and/or staff and other patients, we will be forced to close which will impact all of our patients. This is very hard to screen for because COVID-19 can look like any other infection, plus we cannot now test due to a lack of testing equipment, and the travel screening is becoming irrelevant since it is now in the country.
What you need to know as patients of our practice.
From now all appointments will be screened and anyone with infective symptoms of any sort will not be allowed into the practice without instructions from a doctor by phone first.
Instead we will endeavor to do more phone consultations. There will be different fee structure for phone calls.
No patient will be able to make a booking without listing the reason for coming in to see us. We will use SMS, email and phone calls to ascertain this. However, our preference is that list your reason for coming and whether you have any COVID-19 contact, work with international people, or recent travel in the last 2 weeks both international and domestic.
To minimize people getting sick in our waiting room we ask that you remain in your car if unwell.
We would ask that you turn up for your appointment alone if you are an adult. And those with children to limit other family members coming.
Important information to help you work out if you need to be seen.
We cannot test for COVID-19 – there is a shortage of testing so there is nothing we can do about this. Testing is reserved for seriously unwell people and cannot be done to just reassure people or clear people. If you are sick enough for testing then you need to be in a hospital setting.
We cannot issue you a certificate for clearance based on testing. If you have exposure to someone directly with COVID-19 or you are unwell or you have travelled back to Australia then you must isolate for 14 days.
We cannot help you with letters demanding refunds just because you are worried about COVID-19.
Doctors on Brunswick are proud to announce that we are now open on Saturday morning.
Consultations outside of normal business hours (after 5pm weekdays and consultations on a Saturday) attract a private fee as we believe in taking the time to provide quality care to our patients.
Covering Fortitude Valley, the Brisbane CBD and surrounding suburbs, Doctors on Brunswick offers a comprehensive range of general medical services from its state-of-the-art, purpose-built facilities in the Central Brunswick Centre.
07 3252 7614